Anti-Spam Policy

Effective date: November 2023
Last Updated: November 2023

By creating an account and agreeing to our Terms of Service, you are also agreeing to this Anti-Spam Policy.

What is spam?

Spam is any email you send to someone who hasn’t given you their direct permission to contact them on the topic of the email.
When you send an email to someone you don't know, that's an "unsolicited" email. Sending one unsolicited message to someone is obviously not spam. But when you send an unsolicited email to an entire list of people you don't know, that's spam.

What kind of email addresses are OK to send to with Dynosend?

To send email to anyone, you need to have their permission. This could be done through:

  • An email newsletter subscribe form on your web site
  • An email collected using a third-party service you have the right to access to it
  • An email of a customer/subscriber from another service/website you own
  • If someone completes an offline form like a survey or enters a competition, or form online events like webinars or giveaways but you can only contact them if it was explained to them that they would be contacted by email
  • Customers who have purchased from you within the last 2 years

What kind of email address are NOT OK to send to with Dynosend?

You can't import or send to any email address which:

  • You do not have explicit, provable permission to contact in relation to the topic of the email you’re sending
  • You bought, loaned, rented or in any way acquired from a third party, no matter what they claim about quality or permission. You need to obtain permission yourself
  • You haven’t contacted them in the last 2 years as they might have changed their email addresses or changed their minds about giving you permission
  • You scraped or copy and pasted from the web as publishing emails online doesn't mean they allow you to send them newsletters or emails
  • You randomly typed or generated manually or using an online service

Procedure for handling recipient complaints

Your account will face immediate termination if, at our sole discretion, we find that you engage in spamming activities. Should you utilize our Services to send emails to addresses acquired through any means other than subscribers opting in, you may be subject to a $100 (US) charge per substantiated incident (i.e., per email) in compliance with state and federal regulations.

To determine whether you have sent spam we will:

  • Review the content of the message
  • Review your contact list and sending pattern
  • Review the spam complain
  • Review your account logs

Account termination

Your account may be suspended or terminated if any of your regular broadcast campaigns meet the following conditions:

  • 0.1% or higher spam complaint rate
  • 3.00% or higher bounce rate
  • 5.00% or higher unsubscribe rate
  • Less than 5.00% open rate one week after campaign delivery date

If any of your campaigns have a bounce rate between 2% and 3%, you will receive a strike. If you receive another strike or any of your campaigns exceed a 3% bounce rate, your account will be suspended. We reserve the right to terminate your account without notice if we investigate and find clear evidence of spam, resulting in permanent banning from Dynosend.

You may appeal your account suspension by providing proof of permission from your email recipients. Failure to provide such proof will result in account termination.

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